Privacy Policy

Welcome to Ember Throne Verse, where we've combined medieval fantasy with modern hospitality since... well, relatively recently! We're located at 1847 Throne Lane, Vancouver, BC V6B 2K9, Canada, and yeah, we take your privacy as seriously as a knight takes their oath.

Look, we get it - nobody actually reads these things. But we've tried to make this one pretty straightforward. We collect some data (gotta run a hotel, y'know), but we're not gonna do anything sketchy with it. This policy explains what we collect, why we need it, and how we keep it locked up tighter than a dragon's treasure hoard.

If you've got questions or concerns, just hit us up at reservations@emberthroneverse.info or call (604) 555-7823. We're actual humans who'll give you real answers.

Personal Details: When you book a room or reach out to us, we'll need the basics - your name, email, phone number, and billing address. Can't exactly send you a confirmation email without an email address, right?

Payment Info: Credit card details and payment information are handled through secure, encrypted channels. We don't actually store your full card numbers on our systems - that's handled by certified payment processors who are way better at this stuff than we'd be.

Stay Preferences: If you've told us you prefer a room with a view of the mountains or that you're allergic to certain fabrics, we'll keep that noted so your next stay is even better. It's stuff like room type preferences, dietary restrictions for our Medieval Banquet Hall, or if you want extra pillows.

Website Usage Data: Like pretty much every website on the planet, we collect some technical stuff - your IP address, browser type, pages you visit, how long you hang around. It helps us figure out if our site's working properly and what content people actually care about.

Communications: If you email us, call us, or chat with our team, we might keep records of those conversations. It's helpful when you follow up later and don't wanna explain everything again from scratch.

We're not collecting data just for fun. Here's what we actually do with it:

• Process Your Bookings: Obviously, we need your info to reserve your suite, charge your card, and send you confirmation details. This includes our Themed Luxury Suites, Royal Chambers, event hosting, and anything else you've booked.
• Improve Your Experience: Remember those preferences we mentioned? We use 'em to personalize your stay. If you always book our Dragon's Lair suite, we'll make sure you know when it's available.
• Communicate With You: Booking confirmations, check-in reminders, special offers on our Spa & Wellness Sanctuary or Adventure Tours - that sort of thing. We won't spam you, promise.
• Run Our Business: Analyzing trends, improving our services, training our staff, maintaining our systems. Pretty standard business stuff that keeps the lights on and the Medieval Banquet Hall stocked.
• Legal Compliance: Sometimes we're required by law to keep certain records or provide information to authorities. It's rare, but it happens.

Yeah, we use cookies. Not the delicious kind from our kitchen, but the digital ones that make websites work better.

Essential Cookies: These keep the site functioning - remembering what's in your booking cart, keeping you logged in, basic stuff. You can't really turn these off if you want the site to work.

Analytics Cookies: Help us understand how people use our site. Which pages get the most views? Where do people get stuck? It's anonymous data that helps us make improvements.

Marketing Cookies: These track whether you came from an ad or a promotional email. If you book after clicking one of our Fantasy Wedding promotions, we'll know that campaign worked.

Most browsers let you control cookies through their settings. You can block them if you want, but fair warning - some parts of the site might not work as smoothly.

We're not selling your data to random companies. But we do work with some trusted partners who help us run things:

Payment Processors: Secure third-party services that handle credit card transactions. They've got all the proper certifications and encryption standards.

Service Providers: Companies that help with email marketing, website hosting, booking management systems, and customer support tools. They only get access to data they need to do their specific job.

Adventure Tour Partners: When you book one of our Concierge & Adventure Tours, we share relevant details with the tour operators. They need to know who's coming and any special requirements.

Legal Requirements: If we're legally required to disclose information (court orders, legal investigations, etc.), we will. But it'd have to be legit - we're not just handing stuff over without proper documentation.

All our partners sign agreements to protect your data and use it only for specified purposes. We're picky about who we work with.

Security's a big deal to us. Here's what we've got in place:

• Encryption: All data transmitted to and from our website is encrypted using SSL/TLS technology. That's the little padlock you see in your browser.
• Secure Storage: Data's stored on secure servers with restricted access. Not just anyone on our team can peek at customer information.
• Regular Updates: We keep our systems patched and updated to protect against known vulnerabilities.
• Staff Training: Our team's trained on data protection practices. They know what to do (and what not to do) with your information.
• Access Controls: Only authorized personnel who need access to perform their jobs can view personal data.

Look, we can't guarantee 100% security - nobody can. But we take reasonable precautions and stay on top of best practices.

It's your data, and you've got rights. Here's what you can do:

Access Your Data: Wanna know what information we have about you? Just ask. We'll provide a copy of your personal data we're holding.

Correct Inaccuracies: If something's wrong or outdated, let us know and we'll fix it. Changed your phone number? Updated email? We'll update it in our system.

Delete Your Data: You can request deletion of your personal information, though we might need to keep some records for legal or accounting purposes.

Opt-Out of Marketing: Don't wanna hear about our special offers on the Spa & Wellness Sanctuary? No problem. There's an unsubscribe link in every marketing email we send, or just tell us directly.

Withdraw Consent: If you've given us permission to use your data in certain ways, you can change your mind. Some services might not work as well, but it's your choice.

To exercise any of these rights, contact us at reservations@emberthroneverse.info or call (604) 555-7823. We'll respond within a reasonable timeframe (usually within 30 days).

We don't keep your data forever. Here's generally how long we hold onto stuff:

Booking Information: We'll keep records of your stays for up to 7 years for tax and accounting purposes. Canadian law kinda requires this.

Marketing Data: If you're subscribed to our emails, we'll keep your contact info until you unsubscribe or we haven't heard from you in a really long time (like 3-5 years of zero engagement).

Website Analytics: This stuff gets aggregated and anonymized pretty quickly. We might keep general trends data indefinitely, but it won't be tied to you personally.

Guest Preferences: We'll maintain your preferences as long as you're an active guest or until you ask us to delete them. If you haven't stayed with us in 5+ years, we might clean house.

When we delete data, we actually delete it - not just hide it. It's gone from our active systems and backups (though backups might take a bit longer to cycle through).

Our services are designed for adults, and we don't knowingly collect personal information from children under 13 without parental consent. If you're booking a family stay and providing info about kids (like for our In-Room Gaming & Entertainment preferences), that's fine - you're the parent or guardian making the booking.

If we discover we've accidentally collected data from a child under 13 without proper consent, we'll delete it as soon as possible. If you think this has happened, please let us know right away.

We're based in Canada, but some of our service providers might be located elsewhere. If your data gets transferred internationally, we make sure there are proper safeguards in place - things like standard contractual clauses or other legal mechanisms approved by Canadian authorities.

Canadian privacy laws (PIPEDA, specifically) are pretty solid, but if you're coming from the EU, UK, or another region with specific data protection laws, we'll respect those requirements too.

Things change - technology evolves, laws get updated, we add new services. When we make changes to this privacy policy, we'll update the "Last Updated" date at the top of this page.

If we make any major changes that significantly affect how we handle your data, we'll let you know more directly - probably via email if we have your address, or with a notice on our website.

It's worth checking back here occasionally, especially if you haven't visited in a while. We try to keep things current and transparent.

Got questions, concerns, or requests about your privacy or this policy? We're here to help. Seriously, don't hesitate to reach out:

Email: reservations@emberthroneverse.info

Phone: (604) 555-7823

Mail: Ember Throne Verse, 1847 Throne Lane, Vancouver, BC V6B 2K9, Canada

We aim to respond to all privacy inquiries within 30 days. If your request is particularly complex, we might need a bit more time, but we'll keep you updated on our progress.

If you're not satisfied with our response or how we've handled your data, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. But hopefully it won't come to that - we really do try to make things right.